Petlog customers have been asked to create a new online self-serve account, and customers who had not previously set up an online account, to create one. However, there may be some people whose details – such as their name, email address, or title – have changed since their pets’ details were first placed on the Petlog database, who may find their registered pet details aren’t yet displaying on their updated online account when they log in.
Petlog have said that they understand this might be concerning some customers but have given their reassurance that all pets are still safely on their Petlog microchip database and in the event of a pet going missing, reunification won’t be affected. However, because their details may have changed and because Petlog has a duty to protect customers’ security data, they are asking customers who can’t see their pets’ details to fill in the ‘can’t see my pet’ form within their new online account. The Petlog team will then review the security information and match up the pets to the online self-serve account, so customers can manage their details going forward.
Petlog’s 24/7 reunification line continues to run as normal and even without a customer creating an online self-serve account, the database is seachable online or through the 24/7 lost and found line across the authorised network, for reunification purposes.
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