How we use your data
When you request information from Forever Hounds Trust, home a dog, sign up to any of publications or membership schemes, or buy goods from us, Forever Hounds Trust obtains information about you.
We have a legal duty under the General Data Protection Regulations to ensure that all data we hold is accurate, adequate and relevant.
We will store your details securely on our in-house computer system, and we train our relevant staff and volunteers in handling that information securely. We will use your details only within Forever Hounds Trust and our service providers, and will never pass on or sell your details to third parties. We will not share your data with anyone for marketing purposes and you will not receive offers from other organisations as a result of giving your details to us.
Whenever we collect information from you, we will make it clear what detail is required in order to provide you with the information, service or goods you require.
Most of our services are delivered through our regional teams. We may pass your contact details to your local region, so that they can let you know what activities are available in your area. If you have signed up to other services we will also pass your details to the team providing that service. Forever Hounds Trust, its staff or volunteers, may hold additional information about your participation in local activities.
We would also like to contact you in order to let you know about other ways in which you might like to stay in touch with or support Forever Hounds Trust. You have the right to ask us to stop communicating with you or to change your preferred contact method. You can update your preferences or unsubscribe at any time by contacting us at Forever Hounds Trust, PO Box 1601, Oxford, OX4 9JZ, telephone 03000 111 100 or email firstname.lastname@example.org.
You have the right to request a copy of all personal information we hold for you and we will respond to such a request within the 30 day time limit.
- take and fulfil customer orders
- administer and enhance the site and service
- disclose information to third parties for good delivery purposes only.
All payment transactions take place between the customer and our payment gateways (Sagepay and Paypal). Credit card numbers are not entered onto the Forever Hounds Trust website.
Forever Hounds Trust is registered with the Fundraising Regulator. The Regulator investigates complaints about fundraising which cannot be resolved by the charity itself. Registration with the Regulator means that Forever Hounds Trust is bound to comply with the Code of Fundraising Practice. This Fundraising promise and details of the Regulator’s complaints procedure can be found here.