About Us
This web site is owned and operated by Forever Hounds Trust who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us at shop@foreverhoundstrust.org, or by post to Forever Hounds Trust Merchandise Officer, Forever Hounds Trust Merchandise Dept, Chave Lane, Brithem Bottom, Cullompton EX15 1NE.
Forever Hounds Trust is a registered charity no 1131399 (England and Wales) and also registered as a company limited by guarantee in England and Wales, Reg No. 06985367.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. We accept card payments from Visa and MasterCard, we also accept payments via PayPal. Items are charged for when orders are accepted, but if it is subsequently found that your selection is out of stock and/or cannot be delivered within 14 days you will be emailed with the option to cancel the order and receive a refund if you do not want to wait for the backordered item to come into stock. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will try to correct the mistake. When we send you a confirmation of your order and/or a payment receipt, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
We aim to dispatch your order to you as soon as possible and most items are despatched within 5 working days of ordering but please allow up to 14 days for delivery within the UK. Larger orders may be despatched by courier. We do not actively seek to make a profit from postage and packaging charges.
Delivery
We will normally send your order by Royal Mail Tracked 48 hour. Larger orders may be despatched by courier. We always ship quickly but can’t guarantee delivery within 48 hours. You must inform us within two working days if the goods are damaged in transit, so that we can make a prompt claim against the delivery company and correct the problem. We cannot make a claim for items that have not arrived until 30 days has passed; if an item has not arrived within 30 days and is presumed lost please contact us. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company (where applicable) is sufficient evidence to establish that goods have been received.
Credit Card Security
All transactions take place between the customer and our payment gateways (Sagepay and Paypal). Credit card numbers are not entered onto the Forever Hounds Trust website.
Privacy Policy
Forever Hounds Trust is compliant with GDPR and does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. Only disclose information to third-parties for goods delivery purposes.
Returns Policy
If for any reason you are not happy with the item you may cancel and return the item to us within 14 days of receipt, as long as you pay the postage to return the item(s). Please obtain and keep a proof of postage of returns. The item should be retuned in the original conditions with labels still attached. Once your return has been processed we will refund the price of the returned goods. If the goods are faulty, we will refund the shipping fee and return postage costs for you to return the item to us.
Cancellations
To exercise the right to cancel, you must inform Forever Hounds Trust, at shop@foreverhoundstrust.org of your decision to cancel this contract by a clear statement. You may use the cancellation form below, but it is not obligatory. If you use this option, we will communicate to you an acknowledgement of receipt of such cancellation on a durable medium (e.g. by email) without delay. To meet the cancellation deadline we must receive your request to cancel within 14 days of receipt of your order. If you do not meet the cancellation deadline and you wish to return your order we may accept goods that are returned within 30 days and are received in a saleable condition. If your items is returned after the 14 days we will not refund the original shipping fee.
Effects of cancellation
If you cancel this contract within the cancellation deadline, we will reimburse to you all payments received from you, including the standard cost of delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provided evidence that you have returned the goods, or
c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
If you have received the goods in connection with the contract:
(a) You shall send back the goods or hand them over to us or to Forever Hounds Trust Merchandise Dept, Chave Lane, Brithem Bottom, Cullompton EX15 1NE, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
(b) You will have to bear the direct cost of returning the goods. If the goods by their nature cannot normally be returned by post and have been delivered to the consumer’s home at the time of the conclusion of the contract: we will collect the goods at our own expense.
(c) You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Cancellation form
To Forever Hounds Trust, at shop@foreverhoundstrust.org or Forever Hounds Trust Merchandise Dept, Chave Lane, Brithem Bottom, Cullompton EX15 1NE
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) / supply of the following service (*),
Ordered on (*) / received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
Contacting us
If you need to contact us, please email us at shop@foreverhoundstrust.org, or write to us at Forever Hounds Trust Merchandise Dept, Forever Hounds Trust, Chave Lane, Brithem Bottom, Cullompton EX15 1NE.
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